Customer Service

Our goal is to provide more than great BDSM toys, but also to offer you a pleasant shopping experience.

Our customer service is available for questions about our products or our services. Before you contact us, please have a look at the help center.

Quick help in our LiveChat. On weekdays between 9am and 8pm (CEST).

Contact form


    email Adress:

    Black Carrot GmbH
    Bregenerstr. 101
    88131 Lindau

    Please note that there is no shop at our location. Sales and customer service are provided exclusively through our online store, via e-mail and livechat.