Delivery time and shipping

Please provide your correct shipping address when placing your order. If you need to change the address nevertheless, we can update the shipping address as long as your order is still processed. In this case please contact directly our customer service for the update.

You can find under delivery time and shipping policy an overview of the delivery times depending on your shipping address.

Yes. Independent of the shipping option we will provide you with the tracking number as soon as your parcel is handed over to our shipping parter.

You will receive the tracking number is a separate email after you have received the email notification that your order has been finished.

We are shipping globally. You can find the delivery times and costs under delivery time and shipping policy.

Yes, The parcel gives no indication on its content from the outside.

The sender address reads:
Von-Behring-Straße 3, 88131 Lindau, Germany

Ordering and Payment

We are offering the following payment methods: payment via online banking, purchase on account, installment purchase, advance payment via bank transfer, Paypal and credit card payment via PayPal. You can find further information under terms of payment.

It is a common misunderstanding that you need to have a PayPal account to process payments via Paypal. Actually an account is not required, but you enjoy some benefits by having a PayPal account.

Without PayPal account you just need a credit card that is supported by PayPal. Click here to learn how PayPal works.

During the order process you can chose between different payment options. Some of them offer you a comfortable payment right after ordering.

In any case we only start processing you order after having received the full amount due. Orders for which we receive the payment within one month will be cancelled by us.

Here you can check the status anytime with your order number. You can find the order number in the order confirmation that we have sent to you by email.

You can also see the status in your customer account under Orders.

A coupon grants you certain discounts when buying products in our online shop. Follow the instructions to use your coupon:

  • Chose your article in our online shop and click ‚add to cart‘
  • Click on the shopping cart icon on the upper part of the screen in order to see your shopping cart
  • In the lower part of the screen you can find the input field ‚coupon code‘. Enter your coupon code and click ‚apply coupon‘.

Cancellations and Returns

You can cancel your order as long as it has not yet been processed. Please contact directly our customer service.

Within 14 days after receiving your order you can return your products without giving reasons. We will refund you all costs incl. the shipping costs.
Custom made products are exempt from return.

You can find further information under return and refunds.

No. Please place a new order.

Products

Our products are only available in one default size in our shop. We have tried to select is as universal as possible. You can find the measures either at the size chart or the individual product pages.

If you want to go for a customized version made to your measures, please select this option at the product page. Besides, you can contact our customer service which will be happy to support you.

Under care instructions you can find our personal tips for cleaning and maintaining of your products.